{"id":1392,"date":"2021-08-11T12:43:15","date_gmt":"2021-08-11T11:43:15","guid":{"rendered":"https:\/\/mastertech.cloud\/?page_id=1392"},"modified":"2021-08-27T12:08:27","modified_gmt":"2021-08-27T11:08:27","slug":"telephony","status":"publish","type":"page","link":"https:\/\/mastertech.cloud\/?page_id=1392","title":{"rendered":"Telephony"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#edeef2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 50px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#edeef2;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:65;line-height:1.0;\">TELEPHONY<span style=\"color: #74c5da;\">.<\/span><\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#edeef2;\"><\/div><\/div><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-bottom:50px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#74c5da;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><h3>Cloud Phone System Supports Both Remote Working and Office Phone.<\/h3>\n<p>Futureproof your Communications with a Cloud Phone System \/ Hosted PBX System<\/p>\n<p>A fully flexible business phone system \u2013 answer \/ make calls from any handset, laptop, desktop or smartphone (softphone) \u2013 from your office or remote location.<\/p>\n<p>A Cloud Phone system, also known as a Hosted PBX, is a VOIP phone (Voice over Internet Protocol)  that is hosted in the Cloud instead of on-premise.  A Cloud Phone System offers advanced features and flexibility that an on-premise phone system simply does not. It also removes the need for costly fixed hardware.<\/p>\n<p>Cloud telephony can offer integration with business apps and also provide you with multi-location access, worker mobility, click-to-call, voice message to email and many other functionalities.<\/p>\n<p>Contact us for a quote!<\/p>\n<p>Use Softphone across multiple devices such as laptop, desktop or smartphone<\/p>\n<p>Softphone app on laptop &#8211; Cloud Phone System<\/p>\n<p>More on Softphones here<\/p>\n<p>Get the latest handsets without the upfront capital costs<\/p>\n<p>Choose from the latest Yealink business handsets. We are an authorised Yealink Reseller. Yealink Handsets are available with the following features:<\/p>\n<p>Microsoft Teams Certified<\/p>\n<p>Android and Bluetooth Connection<\/p>\n<p>720p Video Cam<\/p>\n<p>7\u2033 Touchscreen<\/p>\n<p>Web Browser Built-in<\/p>\n<p>HD Voice Audio<\/p>\n<p>Noise Reduction<\/p>\n<p>Yealink logo YeaLink Phone system<\/p>\n<p>How does a cloud phone system work?<\/p>\n<p>With cloud telecoms, the PBX is virtualised on a cloud server and managed via a secure web-based interface. Easily manage new extensions, route calls, automatic greetings (\u201cdial 1 for reception, dial 2 for sales\u201d etc.) share directories and voicemails. All of our solutions can be configured with advanced features such as secure, PCI compliant voicemail and call recording storage, voicemail to email, CRM integration, mobile phone integration, call forwarding and much more.<\/p>\n<p>Cloud Phone System &#8211; Radius Technologies Waterford<\/p>\n<\/p>\n<p>What are the benefits of cloud telephony?<\/p>\n<p>On top of saving you time and no capital spending on hardware, here are some reasons our customers choose Hosted PBX for their business phone systems:<\/p>\n<p>Radius Telecoms Products &#8211; Softphone<\/p>\n<p>Business Phone System on Any Device<\/p>\n<\/p>\n<p>Radius Telecoms Products &#8211; Phone Systems &amp; Accessories<\/p>\n<p>Add\/Remove Users Whenever you Want<\/p>\n<\/p>\n<p>Radius Telecom Solutions &#8211; Slash Call Costs with VoIP<\/p>\n<p>Remote Work from Any Location<\/p>\n<p>Radius Cloud Telecom Services &#8211; Reduce costs<\/p>\n<p>Create Custom Menus, On-hold Messaging, View User Call Metrics, and Call Recording Functionality<\/p>\n<p>It Support Waterford | Radius Helpdesk cloud phone |<\/p>\n<p>Fully Supported Telecoms Helpdesk <\/p>\n<h3>Phone System Integration for Microsoft Teams<\/h3>\n<p>Keep Everyone Connected From Any Device or Location<\/p>\n<p>Microsoft Teams Phone System \u2013 PBX VOIP Integration<\/p>\n<p>Now you can achieve the best in class communications with phone functionality, video conferencing, emailing and chat \u2013 right within Microsoft Teams.<\/p>\n<p>Do you use Microsoft Teams? Now, your teams can use it for their telephony too. Our unique and easy-to-use solution offers all the capabilities of a business telephone integrated with Microsoft Office 365. We offer full Microsoft Teams Phone Integration with your Voip Phone System.<\/p>\n<p>For enterprise subscribers, it\u2019s as simple as connecting Teams to your VOIP phone system, then adding as many users as you want to call from any device, in any location. You\u2019ll receive a new dial pad for your system with the Teams interface, then seamlessly make phone calls and experience the groundbreaking benefits of combining Microsoft Teams with VoIP calling.<\/p>\n<p>See the demonstration video below.<\/p>\n<p>Common uses of the Microsoft Teams Phone System<\/p>\n<p>Replace office phones (handsets) with Softphones on PC, Tablet or Smartphone to achieve cost savings<\/p>\n<p>Full Company phone directory (no need for extension numbers) searchable by name of the person<\/p>\n<p>Each user receives a direct dial number<\/p>\n<p>Make or Take Microsoft Teams Calls<\/p>\n<p>Add phone contacts to Teams Meetings instantly<\/p>\n<p>Click to Call phone functionality within any Microsoft Office 365 Apps<\/p>\n<p>Voicemail to Outlook email<\/p>\n<p>Provides a truly remote office experience inside or outside the office<\/p>\n<p>Unified phone support via the Radius Helpdesk<\/p>\n<p>Our Microsoft Teams Phone Integration seamlessly combines a hosted PBX with Microsoft\u2019s enterprise-level video conferencing, extensive call features, collaborative tools and your Office 365 applications for an all-in-one digital workspace.<\/p>\n<p>Why choose Microsoft Teams Phone System<\/p>\n<p>Beautiful and Intuitive design<\/p>\n<p>Time-saving integration increase efficiency<\/p>\n<p>Quick and Easy to set up<\/p>\n<p>Remote Working Approved as the interface is easily accessible from any device<\/p>\n<p>*You must have an enterprise or business level Microsoft Office 365 subscription and a cloud phone system to qualify for Microsoft Teams Phone Integration.<\/p>\n<p>Watch the video \u2013 Microsoft Teams and Phone Integration<\/p>\n<p>Get in touch<\/p>\n<p>Radius Comms Consolidation &#8211; Cable Installation<\/p>\n<p>Full installation<\/p>\n<p>number migration and solution installation carried out and supported by our nationwide team of experienced and qualified engineers<\/p>\n<p>Radius Telecoms Products &#8211; Softphone<\/p>\n<p>Make and receive calls directly from Office 365<\/p>\n<p>unlock your meetings from fixed connectivity constraints. Simplify your communications by making calls on the same platform where your meeting is taking place<\/p>\n<p>Document sharing<\/p>\n<p>Integrated with Office 365 applications<\/p>\n<p>Sharepoint and OneDrive  to share files during conferencing and offline. You can even record the meeting to share and watch back when you need to<\/p>\n<p>Radius IT and Data Security &#8211; Network security hardening<\/p>\n<p>Highly secure and GDPR compliant<\/p>\n<p>keep your business and client data secure with advanced compliance features such as diversion inhibitors, voice call encryption, inbound call recording. Our cloud telecoms infrastructure is based in Ireland and is subject to EU controls and safeguards<\/p>\n<p>Radius Telecoms Products &#8211; VoIP<\/p>\n<p>Multi-device per user<\/p>\n<p>Combine your office phone, smartphone and PC or Mac into one route to make sure you get every single call no matter where you are<\/p>\n<p>Radius Office 365 &#8211; Conferencing made easy<\/p>\n<p>Fail-proof your system<\/p>\n<p>Combines the dependability of a cloud phone system with the efficiency and functionality of MS Teams for a business communications solution that will never let you down<\/p>\n<h3>Softphone<\/h3>\n<p>Deploy On Any Device &#8211; PC, Laptop or Smartphone<\/p>\n<p>Reduce costs and increase flexiblilty<\/p>\n<p>Cloud Telecoms<\/p>\n<p>Softphone for Cloud Telephony<\/p>\n<p>Radius Softphone solutions provide a conventional landline number that simply routes call via the internet and onto your desktop, laptop, or mobile device. This allows seamless access to your work landlines, wherever you or your team are located.<\/p>\n<p>Features of Softphone:<\/p>\n<p>Loaded with features such as conference calling, voicemail, call forwarding, and address book, Softphone is the ideal solution for any workplace where employees need to work offsite with minimal disruption. Softphones are also ideal for flexible offices, as the IT and phone networks share the same wired or WiFi internet connection, making it a breeze to set up a new desk or move staff between desks (hot desking).<\/p>\n<p>Watch the Video<\/p>\n<p>Download the Radius Softphone Brochure<\/p>\n<p>Radius Cloud Telecom Services &#8211; Reduce costs<\/p>\n<p>Reduce hardware costs<\/p>\n<p>No need for a telephone handset at every desk. The laptop or desktop PC handles all IT, internet and voice communications.<\/p>\n<p>Radius Call Management<\/p>\n<p>Simple call management<\/p>\n<p>Access work landlines remotely, easily forward calls to mobile devices or off-site laptops. Access voicemail, set up conference calls, and more via a simple interface.<\/p>\n<h3>On-Premise Phone Systems<\/h3>\n<p>Panasonic Telephone Systems<\/p>\n<p>Reliable and Easy to Use<\/p>\n<p>World-Leading Telephone System Suitable for any Business<\/p>\n<p>Radius is an approved reseller of  Panasonic Business telephone systems. We offer the Panasonic PBX hybrid systems as part of our on-premise telephone solution. These systems can cater for all line types \u201cPSTN\/ISDN and VOIP\u201d  while affording our clients flexibility in terms of fitting their existing cabled infrastructure thus avoiding the need to re-cable the entire office.<\/p>\n<p>Panasonic on-premise phone systems come with a wide range OF PERIPHERAL PRODUCTS including, call recording, call centre software, call reporting software and much much more. Our on-premise solutions also allow our clients to fix their call costs regardless of traffic levels, this approach to telecoms totally eliminates bill shock and ensures your phone system runs as efficiently as possible.<\/p>\n<p>The Panasonic systems allow you to migrate to IP functionality gradually, which can be useful when managing your budget. Offering flexible call management and a varied terminal line-up, this telephone system is the perfect solution for wireless communication needs.<\/p>\n<p>To find out more about on-premise phone systems, please get in touch with our sales team today.<\/p>\n<h3>Dubber Call Recording and Transcription AI<\/h3>\n<p>Record any conversation for real insights<\/p>\n<p>Dubber Call Recording<\/p>\n<p>Stay Compliant with Secure Call Recording<\/p>\n<p>Radius brings you Dubber Call Recording &amp; Transcription AI. This is a ground-breaking Cloud-based call recording and voice AI (artificial intelligence) platform.<\/p>\n<p>Compliantly record without hardware, storage or hassles. Transcribed and enriched with AI-powered insights in an instant. Available on your phone or browser. Built for business and government by the #1 global leader in Unified Call Recording.<\/p>\n<\/p>\n<p>By 2025, 75% of conversations at work will be recorded and analysed, enabling the discovery of added organisational value or risk<\/p>\n<p>Certified Microsoft Teams Unified Call Recording<\/p>\n<p>Compliance call recording certified for Microsoft Teams. And it\u2019s in the Cloud so you can turn it on with a click. Achieve compliance outcomes on Microsoft Teams. Securely and compliantly record calls with Dubber\u2019s unified call recording and Voice AI solution for Microsoft Teams.<\/p>\n<p>Record, store and encrypt all call data as required by HIPAA, GDPR, PCI DSS, KYC, Dodd-Frank, MiFID II, and more<\/p>\n<p>Respond to regulatory requests and investigations in real-time<\/p>\n<p>Get alerted instantly on potential fraud or compliance breaches<\/p>\n<p>Set controls to capture, access, and retain all the calls that are needed in line with privacy requirements and policies.<\/p>\n<p>Unified Call Recording<\/p>\n<p>Securely record all of your conversations to ensure accurate record-keeping and regulatory compliance.<\/p>\n<p>It\u2019s in the cloud \u2013 turn it on with a click. No hardware needed.<\/p>\n<p>Replay calls instantly in the web portal or mobile app<\/p>\n<p>Unlimited recording downloads<\/p>\n<p>Flexible retention periods<\/p>\n<p>Strict user permission controls<\/p>\n<p>PCI DSS, Dodd-Frank, GDPR, KYC, MiFID II, HIPAA compliant and more<\/p>\n<p>Instant search<\/p>\n<p>Voice Intelligence Cloud<\/p>\n<p>Enrich call recordings with Voice AI to enhance sales and service team productivity, improve customer experience and enable proactive compliance.<\/p>\n<p>Automatic call transcriptions<\/p>\n<p>Line-by-line sentiment analysis<\/p>\n<p>Customised notifications of negative calls and keyword alerts<\/p>\n<p>Advanced API for integration of call data in BI tools and apps<\/p>\n<p>Templated call and AI data dashboards and reports<\/p>\n<p>Watch the video \u2013<\/p>\n<p>Get in touch<\/p>\n<p>Radius Comms Consolidation &#8211; Cable Installation<\/p>\n<p>Stay secure and compliant<\/p>\n<p>Make sure every Microsoft Teams call is securely recorded for compliance.<\/p>\n<p>Radius Telecoms Products &#8211; Softphone<\/p>\n<p>Improve Customer Satisfaction &amp; CX<\/p>\n<p>Deep customer insights with real-time sentiment analysis, keyword notifications and customer satisfaction reports<\/p>\n<p>Document sharing<\/p>\n<p>Boost Productivity &amp; Performance<\/p>\n<p>Automatically create meeting notes; reduce manual data entry with integration of voice data into your CRM<\/p>\n<p>Radius IT and Data Security &#8211; Network security hardening<\/p>\n<p>Fast Dispute Resolution<\/p>\n<p>Ensure 100% of calls are automatically captured and instantly accessible for quick dispute resolution<\/p>\n<p>Radius Telecoms Products &#8211; VoIP<\/p>\n<p>Quick and easy set-up<\/p>\n<p>It\u2019s in the cloud \u2013 turn it on with a click. No hardware needed.<\/p>\n<p>Radius Office 365 &#8211; Conferencing made easy<\/p>\n<p>Fail-proof your system<\/p>\n<p>Combines the dependability of a cloud phone system with the efficiency and functionality of MS Teams for a business communications solution that will never let you down<\/p>\n<\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:25px;width:100%;max-width:100px;\"><\/div><div ><style type=\"text\/css\">.fusion-button.button-1 {border-radius:25px;}<\/style><a class=\"fusion-button button-flat button-xlarge button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/mastertech.cloud\/?page_id=1356\"><span class=\"fusion-button-text\">Managed Services<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:50% !important;margin-top : 2%;margin-bottom : 4%;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 4.8%;padding-bottom : 50px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":1378,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1392","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telephony - Mastertech.cloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mastertech.cloud\/?page_id=1392\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telephony - Mastertech.cloud\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mastertech.cloud\/?page_id=1392\" \/>\n<meta property=\"og:site_name\" content=\"Mastertech.cloud\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-27T11:08:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mastertech.cloud\/?page_id=1392\",\"url\":\"https:\/\/mastertech.cloud\/?page_id=1392\",\"name\":\"Telephony - Mastertech.cloud\",\"isPartOf\":{\"@id\":\"https:\/\/mastertech.cloud\/#website\"},\"datePublished\":\"2021-08-11T11:43:15+00:00\",\"dateModified\":\"2021-08-27T11:08:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/mastertech.cloud\/?page_id=1392#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mastertech.cloud\/?page_id=1392\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mastertech.cloud\/?page_id=1392#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/mastertech.cloud\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Managed Services\",\"item\":\"https:\/\/mastertech.cloud\/?page_id=1356\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Hardware\",\"item\":\"https:\/\/mastertech.cloud\/?page_id=1378\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Telephony\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mastertech.cloud\/#website\",\"url\":\"https:\/\/mastertech.cloud\/\",\"name\":\"Mastertech.cloud\",\"description\":\"Mastertech - Managed IT &amp; 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